Returns

If for some reason you decide that you want to return the purchased item you have 14 days from the date of receiving the order.
 If  you would you like to return purchased product just send us an e-mail: sklep@lolitta.com.pl
Carefully pack all parts of returned product, add filled in return form, attach proof of purchase( invoice or bill) and send the package to:

Lingerie Avenue sp. z o.o.

Al.Zwycięstwa 241/13 

81-521 Gdynia, Poland

Contact number + 48 579-025-574

Please, remember that we do not collect unpaid packages and we do not pick up packages from Click&Collect (in Poland called Paczkomaty).

Remember that returned product has to be:
- clean, unused, devoid of any smells (any kind of cosmetics or perfumes)
- with tags and all originally attached labels

Remember that destroyed, stained, used or incomplete products cannot be returned. We will send them back to you in any case at your expense.

Shipping costs are non-refundable.

In the event of mechanical damage caused during transport, the Customer should immediately notify the carrier (DPD Sp.z o.o. or DHL Parcel Polska Sp.z o.o.) of the fact and the Seller (store www.lolitta.com.pl).

Complaints

In case of any complaint, please contact us by e-mail: sklep@lolitta.com.pl

The customer has the right to withdraw from the contract, exchange the defective product for another - without defects, reduce the price of the product or remove the defect.

Remember that in case of sending us faulty product it has to be clean, devoid of any smells, stains etc. In other case, complaint may not be investigated.

Faulty products and filled in complaint form should be sent to:

Lingerie Avenue sp. z o.o.

Al.Zwycięstwa 241/13

81-521

Gdynia, Poland

Contact number: +48 579-025-574

Complaints submitted by the customer are considered within 14 days from the date of receipt by the store www.lolitta.com.pl

Complaints are sent at the customer's expense.